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Stress and what we can do about it – managing stress

Managing stress at work

However well-trained they are, sometimes people find that things are all getting a bit much. They need a chance to stop and think through with their peers what they can do differently to manage themselves and their emotions better.  They learn what to do to ease the fevered environment on the team and further improve the quality of the service they provide and their team working skills. This practical session on managing stress aims to provide a fun and supportive group ambience for discussing and agreeing helpful techniques for overcoming these challenges.

Learning Aims

By the end of the session, delegates will have :

  • increased their understanding what specifically is causing them to feel as they do
  • recognised what needs to happen to manage their emotions and their interactions with others successfully
  • practised relevant skills to enable them to deal with real situations in the workplace and reduce stress for themselves and fellow team members while doing so
  • decided on some practical methods of dealing with difficult situations

For Whom

This workshop is for anyone who finds that they are sometimes having difficulty coping with the demands of the workplace. It has been created to help people who find that meeting the expectations of customers, managers and their colleagues is becoming more stressful.

Content

  • Review of experiences which caused us stress : what happened, what was the result, how did we feel
  • Which zone are you in? – recognising stress in yourself and others
  • Personal responses to stress and the effect on our behaviour
  • Energiser exercise
  • Discussion groups – work-based scenarios and solutions to them
  • Clarifying your personal values
  • Managing our emotions and staying in control in stressful situations
  • Strategies for responding to difficult individuals and conflict
  • Practical hints and tips for reducing stress

Business and team planning

Business and Team Planning

This workshop gives delegates a welcome chance to sit down in an invigorating and comfortable environment and think about where they want their organisation and team to go, and how. With a little input on the principles and techniques behind effective business and team planning, the main focus is on the production of a real working document for them to use as the basis of their activities in the coming year.

Learning Aims

By the end of this six-hour session, delegates will have :
· a set of agreed objectives for their own organisation
· a plan for each team / business area
· improved understanding of each others’ challenges and issues
· the ability to plan and review performance in the future

For Whom

This session is for senior managers and department heads who find it difficult to set aside time in the workplace to get together with their peers and work through the annual business and team planning process.

Content

o The importance of SMARTER goals
o The balanced scorecard
o Current initiatives and sources of management information
o A prioritisation framework
o What are the top priorities for the organisation?
o Success measures to support the strategic objectives
o Sanity checking on capacity and interdependencies
o Ownership of business objectives
o Review methods, milestones and accountabilities
o Methods of communicating the plan to the workforce
o Activity planning
o Practical : Draft implementation plan for own area of accountability, present it to the group and get feedback

The Secrets of Successful Teams – Team Skills

This interactive session allows delegates to further explore some key aspects of their role within a team. It provides an opportunity for some deeper reflection on how human beings interact with each other.  This enables delegates to decide on any changes they want to make based on real insight. In a facilitated environment, most of the learning is done by increasing self-awareness and developing empathy for others.

Learning Aims

By the end of the session, delegates will be able to :

  • explain their preferred working style and their understanding of the preferred working style of other people
  • describe the reasons why certain people within a team may get on well or not so well together
  • demonstrate some additional techniques to get the best out of themselves and every team member

For Whom

This session is designed for anyone who wishes to develop or refine the skills needed for either performing well within a team or for managing a high-performing team. It is a refreshing thought-provoker both for people who have been part of a settled team for a while and for those who have recently joined a new team.

Content – Team Skills

    • Pre-session work : Team skills self awareness questionnaire
    • Characteristics of successful and unsuccessful teams
    • Individual working styles
    • How different working styles interact
    • The success trap
    • Tactics for overcoming conflict within teams
    • Harnessing the power of team skills – strength in diversity
    • The power of positive thinking, an inspirational vision and goals
    • The real meaning of assertiveness