Stress and what we can do about it – managing stress

Managing stress at work

However well-trained they are, sometimes people find that things are all getting a bit much. They need a chance to stop and think through with their peers what they can do differently to manage themselves and their emotions better.  They learn what to do to ease the fevered environment on the team and further improve the quality of the service they provide and their team working skills. This practical session on managing stress aims to provide a fun and supportive group ambience for discussing and agreeing helpful techniques for overcoming these challenges.

Learning Aims

By the end of the session, delegates will have :

  • increased their understanding what specifically is causing them to feel as they do
  • recognised what needs to happen to manage their emotions and their interactions with others successfully
  • practised relevant skills to enable them to deal with real situations in the workplace and reduce stress for themselves and fellow team members while doing so
  • decided on some practical methods of dealing with difficult situations

For Whom

This workshop is for anyone who finds that they are sometimes having difficulty coping with the demands of the workplace. It has been created to help people who find that meeting the expectations of customers, managers and their colleagues is becoming more stressful.

Content

  • Review of experiences which caused us stress : what happened, what was the result, how did we feel
  • Which zone are you in? – recognising stress in yourself and others
  • Personal responses to stress and the effect on our behaviour
  • Energiser exercise
  • Discussion groups – work-based scenarios and solutions to them
  • Clarifying your personal values
  • Managing our emotions and staying in control in stressful situations
  • Strategies for responding to difficult individuals and conflict
  • Practical hints and tips for reducing stress

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