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Can’t we all just get along ? – assertiveness skills

However good they are at their job, sometimes people find that things are all getting a bit much.  They need a chance to stop and think through with their peers what they can do differently to ease the fevered environment on the team and further improve the atmosphere.  The team can then become more productive and focus on achieving its goals.  This practical session aims to provide a fun and supportive group ambience for discussing and agreeing helpful techniques for overcoming these challenges.

Learning Aims

By the end of the session, delegates will have :

  • increased their understanding of their own strengths and weaknesses
  • recognised what needs to happen to manage personal confidence successfully
  • practised relevant skills to enable them to deal positively and assertively with real situations in the workplace and reduce stress for themselves and fellow team members while doing so
  • agreed consistent standards for resolving problems within the team

For Whom

This assertiveness workshop is for people who deal with a host of different – and sometimes conflicting – priorities as part of their job and have to cope with an environment in which rising – and sometimes unreasonable – expectations are becoming the norm.  It has been created to help people who find that meeting those expectations and getting along with their colleagues is becoming more stressful.

Content – assertiveness skills

  • The need for assertiveness skills in the context of business ethics and performance
  • Review of experiences :  what is happening on the team, what are the results, how do we feel
  • Definition of assertiveness skills
  • Recognising aggressive and passive behaviours
  • Boosting our own confidence
  • Difficult situations : defence mechanisms and barriers to a positive resolution
  • Managing our emotions and staying in control in stressful situations
  • Positive ways to challenge unreasonable behaviour
  • Practical exercise based on real scenarios
  • Tools and techniques for building our own assertiveness skills
  • Providing mutual support within the team

My ethos – business coaching

business coaching

 

My ethos is Straight Forward Thinking.  I set clear standards and measure my own performance to back up exactly what this means.

Business Coaching

In all the business coaching and training I give, I promote the idea that what really sets great leaders apart is their capacity for humility and empathy.  I try and practise what I preach.

Straight

I do an honest day’s work for an honest day’s pay.  I am open and transparent, I keep you informed about everything that is going on, I speak plain English (if you catch me talking management gobbledygook you have my permission to have at me with a big stick) and I am mindful of your operational realities.

Forward

I support you in looking to the future with optimism.  I will get you to focus on defining clearly what it is that you want your business to achieve, and help set up simple systems with which to measure whether you are or not.  I will look at all the management information available and interpret it so you make the most of it for forward planning

Thinking

I will challenge you and I will inspire you.  With a fresh angle on how you give your people what they need to do their jobs well, you will think in new ways about your role, learn and decide for yourself what needs to change.  A meeting with me is a chance for you to stop the day-job, to take a deep breath and to reflect.  I help you gain powerful insights into how the way you do things compares to best practice.  As a result, you will take the wider view and enjoy the journey.

Business Training

Business training

Every piece of business training I do is designed around each client’s specific needs.  For a list of the sort of topics I cover scroll your mouse over Business Training above.  If you prefer downloads here is a selection :

The Secrets of Successful Teams   download pdf

Righting Wrongs   download pdf

Isn’t it just common sense?  download pdf

Happiness and Motivation   download pdf

Can’t we all just get along?   download pdf

Protecting sensitive data   download pdf

It’s not our job to sell, is it?   download pdf

Business training – other topics

  • Team leadership skills
  • It’s time for a propoer chat – appraisal skills
  • Presentation and personal impact skills
  • Managing workplace stress
  • Writing in Plain English
  • Telephone / email communication skills
  • Problem solving tools and techniques

The payback on business training

My experience tells me that a traditional one-off one-day course rarely pays back the investment.  An approach that has really worked for my clients is : three or four half-day workshops about 4/6 weeks apart, with practical tasks set in between and experience shared of how those tasks went and what the group members learned from them.  They then become accountable to each other for follow-up implementation of the learning in the workplace.  The learners go on a journey together and work out for themselves how to achieve their objectives and those of the programme.

The result is that people actually use the knowledge and skills they have learnt.  I then work alongside many of my clients to give guidance on how to evaluate the outcome of this business training in a straightforward measurable way.

Prices

Prices start from as little as £25 per delegate for a half-day workshop.  There are quite a few variables to consider, so why not, get in touch for a no-obligation chat, at no charge ?